About ECFH
Integrity & Ethics
- We keep customer confidentiality at the core of our business.
- We keep integrity at the core of all our relationships to earn trust and confidence
- We consistently demonstrate personal integrity through honesty, trustworthiness, fairness and openness in everything that we do.
- We deliver reliable and customer friendly products and services in accordance with fair and equitable banking industry practices
Commitment to Results
We are committed to:
- Holding ourselves accountable for actions and behavior that lead to the realization of our vision, mission and values.
- Strengthening our corporate image and performance through people who are self-regulated, results driven and uphold the highest standards of their respective professions
- Continuously leveraging and embracing technology to better serve our customers
- Focusing on proactive leadership, management, and strategy implementation
- Being cost effective in all activities.
Accountability
- We each take full ownership and personal responsibility for all that we do and accomplish.
- We demonstrate the highest level of skill, competence and character in executing our day-to-day duties and responsibilities.
- We will demonstrate due diligence, fairness, and prudence in decision making embracing cutting edge knowledge and best practices as part of our culture.
- We exercise initiative and demonstrate loyalty, courtesy and cooperation when providing service to our internal and external customers.
- Consistently aligning our decisions and actions to our vision, mission and values for which we hold one another collectively responsible.
Respect for the Individual
We are committed to:
- Building strong relationships with our customers
- Treating all customers as invaluable assets and strategic partners.
- Listening actively to our customers and responding appropriately with open, timely and professional communication.
- Recognizing the value contributions and feedback of our customers
- Working and acting together while understanding and respecting personal boundaries
Excellence in Service
We pledge to:
- Have an uncompromising commitment to satisfy the financial needs of our customers.
- Keep the impact on customers first in all our decision-making, and hold “excellence regardless” as the driving force in achieving total customer satisfaction.
- Build and sustain relationships with our customers that enable better understanding of current and future needs.
- Recognize and serve our customer segments according to their distinctive needs.
- Believe that proactive, innovative and responsive approaches to the needs of customers are the keys to our success.
The Board of Directors of the East Caribbean Financial Holding Company Limited is responsible for the governance of the Group, and is committed to adhering to the highest standards of corporate governance. It is guided by a formal Corporate Governance Policy. The Board comprises appointed and elected directors. It sets policies for and reviews the Group’s strategies, financial objectives, operating plans, and plans for management succession. The Board meets every month and special meetings may be held when the need arises.
The Board provides leadership of the Group within a framework of sound corporate governance practices, as well as prudent and effective controls that facilitate risk assessment and management. It sets the Group’s strategic goals and objectives. The Board establishes the company’s values and ensures that its obligations to shareholders and other stakeholders are understood and met.
All directors must take decisions objectively in the interest of the company.
There is a clear delineation of responsibilities between the running of the Board and the executive responsibility for the running of the Group. To facilitate accountability and transparency, no one individual or group of individuals dominates the decision making process. The roles of Chairman and Managing Director cannot be exercised by the same individual.
The Board comprises ten members, nine of whom are elected or appointed by the holders of ordinary shares and one, the Managing Director, is an executive director. Collectively, the members of the Board must demonstrate a balance of skills and experience appropriate for the requirements of the business.
Omar Davis
Profession:
Consultant
Qualification:
ACCA, Accredited Director and Member - ICSA
Substantive Position:
Financial & Management Consultant
Board Member since:
May 2012
Appointed by:
Ordinary Shareholders
Nationality:
Vincentian/Saint Lucian
Stewart Haynes
Profession:
Actuary
Qualification:
MSc. Actuarial Management, FIA, CFA
Substantive Position:
Executive Director, National Insurance Services SVG
Board Member since:
August 2017
Appointed by:
OECS Banks & Financial Institutions
Nationality:
Vincentian
Trevor Louisy
Profession:
Engineer
Qualification:
BSc. (Hons) Electrical Engineering
Substantive Position:
Managing Director – St Lucia Electricity Services Limited
Board Member since:
September 2014
Appointed by:
Ordinary Shareholders
Nationality:
Saint Lucian
Llewelyn Gill
Profession:
Chartered Accountant
Qualification:
SLMM, FCGA, FCIS, FCCA
Substantive Position:
Principal, G.Llewellyn Gill & Co.
Board Member since:
September 2016
Appointed by:
Ordinary Shareholders
Nationality:
Saint Lucian
Pat Payne
Profession:
HR Professional
Qualification:
MSc HR Development
Substantive Position:
Human Resource Manager, Eastern Caribbean Telecommunications Authority, St Lucia
Board Member since:
January 2019
Appointed by:
Minority Shareholders
Nationality:
Saint Lucian
Estherlita Cumberbatch
Profession:
Legal
Qualification:
B.Sc. Mgmt., LLB (Hons)
Substantive Position:
ECFH/BOSL Corporate Secretary
Nationality:
Saint Lucian
List of Regulating bodies:
- Eastern Caribbean Central Bank
- Eastern Caribbean Securities Regulatory Commission
- Ministry of Finance-Saint Lucia
- Ministry of Finance-Saint Vincent & the Grenadines
- Financial Services Supervision Unit-Saint Lucia
- Financial Intelligence Unit-Saint Vincent & the Grenadines
- Registrar of Insurances-Saint Lucia
Address
# 1 Bridge Street,
P O Box 1860,
Castries,
Saint Lucia